Turn an undocumented supervisor role into the manual that still trains the next leader.

Across nearly three years, first over primary care and then specialty care, the two of us in the role held a specialized base of knowledge nobody had ever written down.

For about six weeks I tracked every single thing I did on Post-it notes, until the pile stopped growing at around thirty recurring responsibilities. Then I turned that into a manual covering day-to-day operations, staffing, and coordination across some seventy clinics county-wide.